We accept returns for refunds or exchanges on all diamonds and jewelry. Items that have been worn, resized, engraved, (unless engraved incorrectly by Canadian Diamonds Wholesale), or altered or damaged in any way cannot be accepted for return. If a piece engraved by Canadian Diamonds Wholesale was not engraved with the letters specified in your order, we will send you a new item engraved with the correct letters. Items will only be accepted if they are returned with all of the original packaging materials and documentation, as specified below.

Exchanges and refunds are simple. You can return your diamond or jewelry item within 15 days of shipment from Canadian Diamonds Wholesale, to exchange it for another selection. For an exchange, we will issue you credit for the price of the item (minus any additional shipping upgrades you may have purchased). You can apply this credit to the purchase of any other selection of your choice. If you have any questions about our return procedure, please don't hesitate to contact us.

Canadian Diamonds Wholesale merchandise is very valuable and requires that we take special precautions in shipment. To return a diamond or jewelry item to Canadian Diamonds Wholesale, follow the checklist below:

1. Call Canadian Diamonds Wholesale customer service at 1.800.657.4367 for a Return Authorization Code.

2. Secure your diamond or jewelry inside the original jewel box or bag.
   Make sure to include all packaging, including any protective wrapping. Don't forget to include your jewelry appraisal and the diamond certificate if appropriate. (The diamond certificate carries a $250 replacement fee.)

3. Place it all inside a small cardboard shipping box, and cover the entire box with paper mailing tape (available at your local post office).
   A return box may have been included in your original package. You can also use a box from you local Post Office. Paper mailing tape is required so that ink stamps will print on your package.

4. Write your Return Authorization Code on the Returns Label that came with your Packing Slip. If you do not have a Returns Label, just write the Return Authorization Code on the box next to the shipping address.

5. Ship the item to:

   Canadian Diamonds Wholesale
   P.O. Box 91945
   West Vancouver, B.C.
   V7V 4S4

6. Ship the item by registered Canada Post and request a return signature. Do not indicate the contents or the value of the item.

We will notify you once we've received and processed your returned item. If you request a refund, your account will be credited within three days of this notification. (Please note that any unauthorized, improperly packaged, or non-insured returns will be returned to sender.)